Refund policy

 You can request a return within 14 days of delivery. To start a return, email us at safestep.lights@gmail.com with your order number. Returns sent without contacting us first cannot be accepted.

Refunds require a return To receive a refund, the item must be sent back to us and received at our return address. Items must be unused and in their original packaging, unless the item is defective. Refunds are issued only after the returned item has been received and inspected.

Damaged, defective or wrong item If your light arrives damaged, stops working, or is not what you ordered, email us within 14 days of delivery with your order number and a short video clearly showing the problem, with the package or shipping label visible. Claims without a photo or video cannot be approved.

Once your claim is approved, we will send you a free replacement, and you do not need to return the faulty item. If you prefer a refund instead of a replacement, the item must be returned as described above.

Return shipping For returns because you changed your mind, return shipping is paid by the customer and is not refunded. For approved defective items, we will cover the cost of return shipping.

Refunds Once your return is received and approved, the refund goes back to your original payment method within 5–10 business days.

Contact safestep.lights@gmail.com